December 11, 2023
Avvio & ReviewPro Integration Enhances Booking Experience

Avvio & ReviewPro Integration Enhances Booking Experience

Partnership among allora and Shiji’s ReviewPro will allow hoteliers to raise scheduling conversions.


20th of September, Barcelona – ReviewPro, a Shiji Group manufacturer, and the foremost guest encounter platform, alongside one another with allora, the AI-powered hotel scheduling motor developed by Avvio, announce a chatbot and scheduling motor integration that will help hotels maximize their website conversion and raise direct bookings.

Tourists looking into their upcoming vacation will use ReviewPro’s Guest Communications alternative to come across the info instantly on the hotel website. An AI-pushed hotel chatbot seamlessly collects the scheduling aspects by way of pure human conversation, transferring this information and facts to the allora scheduling motor when the visitor is prepared to reserve. This makes for a seamless and productive encounter for the guest and improved conversion costs for accommodations.

This is the initially in a series of planned enhancements to allora. Frank Reeves, CEO at allora, defined: “With the enhanced use of messaging and a rising will need for performance and automation, it is distinct that chatbots are below to stay. As the chief in AI-driven lodge reserving and retention, it is only purely natural that allora worked with Shiji’s ReviewPro to further more boost the knowledge of our people. ReviewPro’s booking assistants can improve immediate bookings and site conversions and also make greater ordeals, thanks to a simplified and individualized scheduling approach. We glimpse forward to a very long and mutually helpful partnership.”

ReviewPro’s messaging alternative solutions far more than 80% of repetitive guest queries instantly and quickly. Company getting the proper data at the right time are very likely to expend for a longer period and e book on the lodge internet site. Any queries or requests the bot simply cannot solution are automatically routed to the appropriate section no matter whether right before, all through, or immediately after the keep, making certain the guest has 24/7 interaction and resolution from the hotel whenever, wherever, from the messaging application of their alternative.

“Our most recent item, Guest Communications, is a multi-layered messaging platform with an AI-driven chatbot that can make visitors keep extended on your internet site by presenting the right data there and then when the guest desires it”, suggests Michael Kessler, CEO of Shiji’s ReviewPro. “However, we have to have fantastic partnerships like allora to then switch those people visitors into direct bookings, by seamlessly heading from a dialogue to a reservation”.

Guest Communications is a visitor messaging platform that will allow hoteliers to automate their incoming and outgoing communication by leveraging an AI-pushed hotel chatbot and automation applications. The alternative brings with each other conversation from several channels into a person inbox, which includes WhatsApp, WeChat, Fb Messenger, and Instagram. Any visitor ask for coming in is routinely routed to the suitable workforce member with an integrated situation administration technique.

Gains of the ReviewPro & allora Integration

This integration will tackle several agony details for both equally friends and hoteliers, like the concern of cumbersome scheduling treatments, skipped possibilities for profits, and lack of apparent and applicable information.

  • Elevated product sales leads – Leveraging a pre-trained resort chatbot to offer you instantaneous booking support to searching company and help to reduce website fall-off fees.
  • Better conversion – Turns lookers into bookers with a simplified booking method prompted by the chatbot and gathered by normal human speech.
  • Personalised scheduling encounter – Friends are assisted as a result of the reserving procedure by the hotel chatbot and then obtain a reserving site with assessments and presents applicable to their section.

The integration among Shiji’s ReviewPro and allora produces a seamless and productive expertise for guests and boosts direct scheduling conversion for hoteliers. Customers who are interested in learning much more about the integration need to call their Account Supervisor.


ReviewPro, a Shiji Group manufacturer, offers more than a ten years of encounter and financial commitment in innovation to ensure we proceed to be the benchmark of the hospitality sector. Our cloud-primarily based Visitor Experience Platform incorporates Resort Track record, Visitor Surveys, Case Administration, and Messaging Automation. Shiji’s ReviewPro owns the industry-typical on line reputation rating, the International Review Index™️ (GRI), a propriety algorithm centered on evaluate facts collected from 140 OTAs and evaluate web pages in +45 languages. With over, 60,000 institutions in +150 international locations, Shiji’s ReviewPro features the technologies, aid, and education and learning to empower hoteliers to be superior.
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allora, an Avvio brand name, is considerably extra than just a scheduling engine, it’s an AI driven development motor which provides technological innovation to about 500 accommodations close to the environment and powers over £400m in transactions each calendar year.

allora has been designed by the lodge tech company, Avvio, which in addition to the scheduling motor offers digital promoting and website design. Established in 2002 Avvio has places of work in London, Dublin, Limerick and Las Vegas.

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