July 13, 2024
The Grand Hôtel de la Poste, SiteMinder, and Thais Soft

The Grand Hôtel de la Poste, SiteMinder, and Thais Soft

Positioned in the heart of Provence, the Grand Hôtel de la Poste is a prestigious lodge with previous allure and a past steeped in history. And considering that the home partnered with SiteMinder and Thaïs to enhance bookings, its achievement is now certain for the lengthy time period.

A previous publish household from the 19th century, the Grand Hôtel de la Poste is incredibly very pleased of its heritage. But this previous also comes with a certain organisational complexity.

When the present-day group took about the hotel in 2019, there was an urgent need to have to modernise its methods working with current technologies, even though establishing acceptable online resort gross sales channels.

“This has authorized us to optimise and create our gross sales by facilitating each day tasks so that we can devote ourselves to customer relations.”

— Angélique Fagot, director of the Grand Lodge de la Poste

As an innovative hotel commerce platform, SiteMinder’s reputation is next to none. And when Angélique Fagot, director of the resort, identified the platform at the FHT honest in Great, she right away understood the interest of associating the SiteMinder channel supervisor with the lodge administration method (PMS) and the scheduling motor of Thaïs.

In just days, SiteMinder was up and working and the hotel under no circumstances appeared again. The times of noting down reservations in a notebook had been well and genuinely around. By applying a program worthy of the 21st century, the group no for a longer period even requirements to enter reservations from online travel businesses (OTAs) in its PMS, with the charges staying transmitted routinely in between SiteMinder and Thaïs.

Now the lodge can optimise its sales by simplifying its daily administrative jobs and improving upon its profits processes. The outcome: the institution now has a lot more time to dedicate to its customer relationship.

As Angélique confirms, SiteMinder’s channel supervisor has immediately contributed to escalating resort bookings and profitability. Its immediate bookings doubled in the 1st yr, even as the pandemic weighed greatly on tourism. In the second calendar year, as much more and more travellers wished to avoid OTA commissions, the variety of immediate bookings tripled.

The figures for this calendar year are not yet regarded, but one particular thing is particular. The growth of the Grand Hôtel de la Poste has actually launched, as it diversifies its clientele and becomes a reference in conditions of accommodation in Provence.

Call Thaïs Tender: Alicia Dorget [email protected]